S SaWeb.site

Delete your data

Effective 21 April 2026 · Last updated 21 April 2026

Under the Protection of Personal Information Act (POPIA), you have the right to request deletion of any personal information we hold about you or your business. This page explains how to exercise that right. You don't need to be a paying customer. There's no fee. We action requests within one working day.

Email is fastest: send a deletion request to [email protected] and we'll confirm within 24 hours. If you have an existing WhatsApp thread with us, you can also reply on that thread.

What gets deleted

When you submit a deletion request, we remove all personal information associated with your business, including:

  • Your business profile — name, phone, address, category, photos and any associated public-listing URL.
  • Any sample website associated with your business (the {slug}.getsite.co.za page goes offline immediately).
  • Any WhatsApp messages exchanged with our bot or support team, including media you sent us.
  • Your contact details from our marketing preferences, so you won't receive further communications from us.

If you have an active paid subscription, deletion will also cancel your subscription and take your live website offline. We'll confirm before doing this.

How to request deletion

1

Email us

Send a message to [email protected] with the subject "Data deletion request".

2

Include these details

So we can find your record:

  • Business name as it appears on Google Maps
  • Phone number we used to contact you (or any number associated with the business)
  • Subdomain or URL of any generated site, if you have it (e.g. demo-plumber.getsite.co.za)
3

Confirm it's you

For security, we'll reply asking you to confirm by replying from a phone number or email associated with the business. This is to stop someone else having your listing taken down.

4

We confirm deletion

You'll get a written confirmation when the data has been removed, including which records were deleted and which (if any) we are required to keep.

If you have an existing WhatsApp conversation with us, you can also send the same request on that thread — the same verification and timeline applies.

Timeline

  • Within 24 hours: any sample site is taken offline and your contact details are removed from our marketing preferences.
  • Within 5 working days: all personal data deleted from our active systems.
  • Within 30 days: data removed from rotational backups.

Records we must keep

South African law requires us to keep certain records even after a deletion request. These are limited to:

  • Tax invoices and proof of payment (kept for 5 years) — if you were ever a paying customer.
  • The fact that a deletion request was made and honoured — so we can prove we did it.
  • A minimal suppression entry (a one-way hash of your contact details) — so that your information is not re-added to our systems in future, in line with POPIA s.69(3).

We don't retain your personal data for any other reason once a deletion request is honoured.

Questions? Email [email protected]. Not satisfied with our response? You can lodge a complaint with the Information Regulator of South Africa.